You are subscribing to a £48 membership fee every 28 days / 4 weeks on a rolling basis. Payments can only be made by credit/debit card.
Please note: we will not offer any refund or credit towards future membership payments for any unused hours from a current or previous billing cycle.
To end the membership all you need to do is cancel your card payment subscription online and your membership will finish at the end of your current billing cycle. You will receive an email after every payment and in the email is the option to “change or cancel your subscription”. Alternatively you can just write at any time to firstname.lastname@example.org and we can cancel it for you.
You can reschedule your sessions online on the website. Sessions can be brought forwards up to 14 days and pushed backwards up to 14 days at a time. Rescheduling is free and can be done up to 6hrs in advance. If you miss this window of time you can make a “Late Reschedule” booking up to 0hrs in advance at a charge of £3 per hour. All members benefit if rescheduling is done as soon as possible. If you have cancelled a session but do not subsequently reschedule the session we cannot offer any refund or credit towards future membership payments. There are special dispensations for Holidays – see below.
If you will be going on holiday then do not worry, please send us an email in advance to email@example.com. Once you’ve emailed you can then cancel your holiday sessions and can re-book them when you return to use as additional hours on top of your regular weekly sessions. These accrued sessions cannot be reimbursed or offset against your next bill but you can use them whenever you like without a time limit during your membership. You will lose any holiday sessions when you end the membership however, so make sure you use them up!
For longer holidays and extended breaks where this system may not be practical it may be more best to plan ahead and end the membership. You can always join back up again!
Members can book Extra Hours at any time at the Members’ flat rate of £6 per hour and can be booked up to 14 days in advance. A small selection of Vic Firth drum sticks are also available at £12 per pair. They can only be purchased online and collected from the stick cabinet at the studios.