Payments are made by credit/debit card.
By starting a membership you are subscribing to an auto-renewing membership fee every 28 days / 4 weeks on a continuous basis. Please note: we do not offer any refunds or credit towards future membership payments for any unused hours from a current or previous billing cycle.
To end the membership all you need to do is cancel your card payment subscription online and the membership will finish at the end of the current billing cycle. You will receive a confirmation email after every membership payment and within the email is the option to “Manage Subscription”, you can click here to end your subscription. Alternatively you can just write at any time to email@example.com and we can cancel it for you.
You can reschedule your sessions online on the website. Sessions can be brought forwards up to 14 days and pushed backwards up to 14 days at a time. Rescheduling is free and can be done up to 6hrs in advance however all members benefit if rescheduling is not left last minute. If you miss this window of time you can make a “Late Reschedule” booking up to 0hrs in advance at an extra cost (see booking system for pricing). If you have cancelled a session but do not subsequently reschedule the session we cannot offer any refund or credit towards future membership payments. There are special dispensations for Holidays – see below.
If you are going on holiday then do not worry, please send us an email in advance to firstname.lastname@example.org. Once you’ve emailed we’ll cancel your holiday sessions in advance and you can re-book them when you return as additional hours on top of your regular weekly sessions. These accrued sessions cannot be reimbursed or offset against your next billing payment but you can use them whenever you like without a time limit during your membership. You will lose any accrued holiday sessions when you end the membership however, so make sure to book them in!
For longer holidays and extended breaks where this system may not be practical it may be more best to plan ahead and end the membership. You can always join back up again!
Members can book Extra Hours at any time at an extra cost (see booking system for pricing) and can be booked up to 14 days in advance. A small selection of Vic Firth drum sticks are also available for purchase. They can only be purchased online and collected from the stick cabinet at the studios.