Billing
Payments are made by credit/debit card.
By starting a membership you are subscribing to an auto-renewing membership fee every 28 days / 4 weeks on a continuous basis. Please note: we do not offer any refunds or credit towards future membership payments for any unused hours from a current or previous billing cycle.
To end the membership all you need to do is cancel your card payment subscription online and the membership will finish at the end of the current billing cycle. You will receive a confirmation email after every membership payment and within the email is the option to “Manage Subscription”, you can click here to end your subscription. Alternatively you can just write at any time to contact@londondrumstudio.com and we can cancel it for you.
Rescheduling
You can reschedule your sessions online on the website. Sessions can be brought forwards up to 14 days and pushed backwards up to 14 days at a time. Rescheduling is free and can be done up to 6hrs in advance however all members benefit if rescheduling is not left last minute. If you miss this window of time you can make a “Late Reschedule” booking up to 0hrs in advance at an extra cost (see booking system for pricing). If you have cancelled a session but do not subsequently reschedule the session we cannot offer any refund or credit towards future membership payments. There are special dispensations for Holidays – see below.
Holidays
If you are going on holiday then do not worry, please send us an email in advance to contact@londondrumstudio.com. Once you’ve emailed we’ll cancel your holiday sessions in advance and you can re-book them when you return as additional hours on top of your regular weekly sessions. These accrued sessions cannot be reimbursed or offset against your next billing payment but you can use them whenever you like without a time limit during your membership. You will lose any accrued holiday sessions when you end the membership however, so make sure to book them in!
For longer holidays and extended breaks where this system may not be practical it may be more best to plan ahead and end the membership. You can always join back up again!
Extras
Members can book Extra Hours at any time at an extra cost (see booking system for pricing) and can be booked up to 14 days in advance. A small selection of Vic Firth drum sticks are also available for purchase. They can only be purchased online and collected from the stick cabinet at the studios.
Billing
Payments are made by credit/debit card.
By starting a membership you are subscribing to an auto-renewing membership fee every 28 days / 4 weeks on a continuous basis.
Please note: we do not offer any refunds or credit towards future membership payments for any unused hours from a current or previous billing cycle.
To end the membership all you need to do is cancel your card payment subscription online and the membership will finish at the end of the current billing cycle. You will receive a confirmation email after every membership payment and within the email is the option to “Manage Subscription”, you can click here to end your subscription. Alternatively you can just write at any time to contact@londondrumstudio.com and we can cancel it for you.
Membership Booking Credits
You are issued 8hrs booking credits each billing cycle and can easily keep track of how many you have remaining on the booking system and when the next renewal is. At the end of each billing cycle your credit resets itself – make sure you book all of your 8hrs in before the billing cycle ends! As you can book sessions as far ahead as 14 days, this means its even possible to book some of your sessions beyond into the next billing cycle, but those sessions cannot be rescheduled (see below).
Rescheduling
You can reschedule your sessions online on the website. When you cancel a session booked in the same billing cycle you will gain back one of your booking credits. You can then re-book in the session using up your credits as normal. It is important to note that you will lose the ability to reschedule sessions booked from a previous billing cycle. You can still cancel the session but you will find that when you cancel it you are not reimbursed with any booking credit to re-book.
Rescheduling is free and can be done up to 6hrs in advance however all members benefit if rescheduling is not left last minute. If you miss this window of time you can make a “Late Reschedule” booking up to 0hrs in advance at an extra cost (see pricing in the booking system).
Holidays
The 8hrs Membership is designed to be flexible enough so that you can book your 8hrs at any point within the 28 days billing cycle. Plus it’s even possible to book as far ahead as 14 days into the next billing cycle. Therefore you shouldn’t have any trouble fitting hours around holidays.
For longer holidays and extended breaks where this system may not be practical it may be more best to plan ahead and end the membership. You can always join back up again!
Extras
Members can book Extra Hours at any time at an extra cost (see booking system for pricing) and can be booked up to 14 days in advance. A small selection of Vic Firth drum sticks are also available for purchase. They can only be purchased online and collected from the stick cabinet at the studios.
